Call Center Workforce Management (Call Center Fundamentals Series Book 1) (English Edition)

Call Center Management

This books summarizes the author's decade- long experience in the call center industry in the Philippines and provides foundation knowledge for workforce specialist. This is targeted for operations managers and can be a guide on how to staff correctly, understanding service levels, balancing attrition, etc.


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Call Center Workforce Management (Call Center Fundamentals Series Book 1) (English Edition)

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